Both can use your approved business information and bring a person into the conversation. The difference is where the customer reaches you and what needs to be configured.
Start with the customer’s situation.Are they browsing your website, or do they need to continue a conversation through your business number?
While someone is on your website
AI website chat
A visitor asks about your services, checks whether you handle their kind of work or leaves details for a callback.
Where it happens
A chat installed on your existing website, after compatibility checks.
What we configure
Your welcome message, approved answers, intake questions and human handoff. Booking can be connected when included and tested.
How usage works
Website-chat usage is agreed separately from business texting. A chat reply is not automatically a text message.
We can configure both around the same business information. Moving from website chat to business texting needs the appropriate contact permission and an agreed workflow.
Approved answers about your business
Useful details for the next step
A designated person for questions needing judgment
The standard setup covers one business location, standard integrations, one supported calendar and one agreed follow-up sequence. Ongoing service and usage are separate. Full charges and included allowances are agreed before activation.
The standard setup includes website chat and business texting configuration. The site installation, number requirements, connections and usage are checked with you before either channel is activated.
Let’s talk about your business
Where could you use another hand?
In a thirty-minute phone conversation, I’ll ask a few questions, learn how you work and discuss where AI Trinity could help. AI Trinity Solutions calls you at the agreed time.
